-Within our quality guarantee period
We replace any broken spare parts which go wrong during normal operation of our clients without any extra charge. We also supply some spare parts on site for replacement during daily maintenance.
-After the quality guarantee period is due
The replacement parts should ensure the consistent, safe and efficient operation of the elevator. Thereafter signing the repair and maintenance contract, the spare parts will be supplied to our clients’ at the most favorable price. We also offer some replacement parts for daily maintenance.
Elevator daily maintenance
-Our 12-month quality guarantee period begins after the elevator has been handed over to the client
During our guarantee period, the maintenance of the elevator will be handled by our maintenance specialists. The maintenance cycle will be controlled on a monthly basis. Our maintenance specialist will submit an elevator maintenance report every month to our clients. Should any problems occur during the guarantee period; our company specialist will solve the issue within 24 hours from the moment of notification. Before the due of the quality guarantee date, we will thoroughly inspect and test the elevator free of charge for our clients and resolve existing problems if any. During our guarantee period, clients can contact us through our 24-hour hotline.
–Sign the maintenance and repair contract with our clients
After signing the contract with our clients, we will send our specialists to repair and maintain the elevator on site, on a regular basis of every 30 days, we respect our clients’ arrangements if they have any special requirements is terms of repair and maintenance schedule. Our clients can contact us via our 24-hour hotline for emergency services. We provide a thorough inspection annually free of charge, and will repair the elevator at the most favorable price if needed.